Terms and conditions

These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all earlier terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

Amended or updated terms

We may periodically update or change the Terms, without notice. You should check them from time to time as your continued use of our website will mean you accept any updated or revised Terms.

Law & arbitration

This agreement is governed by the laws of the Republic of South Africa. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Johannesburg at a venue of our choice applying the Uniform Rules of the High Court of South Africa.

Use of our website

You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised copying, reproduction, variation, modification or distribution of the content of this website is prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, decide that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete. We also reserve the right to refuse service to anyone for any reason at any time.

Any indulgence or extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Use of our website outside South Africa

Customers who are not resident in South Africa are welcome to use our website in accordance with these Terms.


Sign up to receive our newsletter and other marketing material. You are free to opt out of receiving our marketing material at any stage. It may take up to 7(seven) business days for your profile to be updated.

Privacy policy & Information Security

Your privacy is very important to us and therefore any information that you upload on our website including your email address will be stored on a secure server.

We use cookies to identify the computer device with which you connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can know how to better optimise your website experience. We use the anonymous Google Analytics cookie to inform and optimise your web experience and serve relevant advertising on the Google Display Network based on the activity of visitors to our website.

We will not show, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law. We may do so if you have granted consent thereto.

Whilst all reasonable efforts are taken to make sure that your personal information is protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us.

Accuracy of website content

All reasonable steps are taken to make sure that the information on our website is correct and up-to-date. We do not however warrant that the content or information displayed is always correct, complete and/or current.

Any comments uploaded by users or any authorised experts are their opinions alone and do not in any way represent our views, opinions, beliefs or values.

Your Comments

We value your comments, ideas, suggestions and feedback ("your Comments") via our website. We will not respond to, maintain or compensate you in any way whatsoever for your Comments. Once received, your Comments will become our property and we will not be limited in any way in the use, commercial or otherwise, of your Comments.

You warrant that your Comments do not and will not violate the right(s) of any third-party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to show, give or offer any Comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third-party regarding your Comments and you shall remain accountable towards any third-party regarding any harm caused by your Comments.

Use of our logos, content and images

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and is an infringement of our or our licensors' intellectual property rights.

Advertising and hyperlinks

External hyperlinks may appear on our website. The hyperlinks may not be construed to constitute a relationship between us and any linked third-party or any endorsement by us of such third-party and use or reliance on any external links provided is at your own risk. Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

Disclaimers and Exclusions of Liability

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third-party acting on your behalf in connection with your use of our website.

Online Store Terms

By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

You must not send any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Service.

Shipping Terms

The Highland Coffee Roastery has outsourced all delivery and collection arrangements. Accordingly, The Highland Coffee Roastery shall not be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, it’s owner, employees, sub-contractors, agents, representatives and/or affiliates.

You are required to make sure that you or an authorised person shall be in attendance at the delivery address and that appropriate access will be made available. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf.

Undelivered Packages

In the case of a package not finding its way to you and being returned to us, we will make every attempt to contact you to arrange for reshipment. You will be notified when this occurs. Should the package remain undelivered or uncollected for a period of 21 days, your package will be sold to defray expenses and your payment forfeited and it will be assumed that you have abandoned your goods.

Returns / Refund Policy

Unfortunately as coffee is a perishable product we don’t accept returns unless there is an issue with the quality of the product. As coffee preference is personal we can’t guarantee that each person will enjoy their choice as people have their own personal tastes. We suggest using your beans while fresh, to guarantee the best taste. (Up to 6 months from roast date)

We roast our coffee using only high-quality beans and roasting methods, so there should be no issues with the quality of our coffee. If however, you believe there is a serious issue with the quality of the coffee that you have received from us please contact us via info@highlandcoffee.co.za and we will organize a replacement.

Contact Information

Questions about the Terms and Conditions should be sent to us using the contact form on our home page.

Highland Coffee Roastery - © 2017 - 2024

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